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Notice of Privacy Practices for Valley Care IPA Patients

This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
We also describe your rights and certain obligations we have regarding the use and disclosure of protected health information.
Effective: April 14, 2003

Please review this notice carefully.

Why You Received This Notice

Your Valley Care IPA Physician is required by law to:

  • Make sure that any protected health information that identifies you is kept private;

  • Make our privacy practices and policies and our legal duties with respect to protected health information available to each patient of our medical group;

  • Follow the terms of our privacy practice policies that are currently in effect

What Is in This Notice

This notice tells you about the following:

  • Who Is Governed by this Notice

  • Our Pledge Regarding Your Protected Health Information

  • How We May Use and Share Your Protected Health Information

  • Other Uses of Your Protected Health Information

  • Special Situations Requiring Release of Your Protected Health lnformation

  • Your Protected Health Information Rights

  • Changes to Our Privacy Practices and Policies

  • Complaints About Violations of Our Privacy Practices and Policies


What and Where Is Your Protected Health Information?

We create a record of the care and services you receive from our medical group. We need this record of your care to provide you with quality care and to do what local, state and federal laws say we must. All of the information we have about you is called your protected health information, or PHI for short.

Our medical group will observe the PHI privacy practices and policies described in this notice. When you see the term "our medical group," we also mean:
any health care professional authorized to enter information into your chart, including practitioners and health care providers employed by or affiliated with our medical group who participate in the delivery of health care services to our patients

all employees, staff and other personnel including consultants, subcontractors and temporary employees

Our Pledge Regarding Protected Health Information

We understand that information about you and your health is protected. We are committed to protecting your personal health information that our medical group accumulates in the course of delivering health care services to you. Our policy on privacy practices applies to all of the records of your care, whether made by our medical group employees, your personal doctor or another health care professional or provider.

How We May Use and Share Your Protected Health Information

Those governed by the policies and practices described in this notice may share your PHI with each other for treatment, payment or business operations purposes. The following categories describe different ways that we may use and share your protected health information. For each category of uses or sharings, we will explain and give examples. Not every use or sharing in a category will be listed. However, all of the ways we are permitted to use and share information will fall within one of these categories.

For Health Care Treatment

We may use your PHI to provide you with medical treatment or services. We may share your PHI with doctors, nurses, technicians, medical students, allied health students, or other personnel who are involved in taking care of you. We also may share your PHI with people outside the practice who may be involved in your medical care or others we use to provide services that are part of your care.

Example: If you are referred to another doctor, that doctor will need to know if you are allergic to any medications. Similarly, your doctor may share PHI about you with a pharmacy when calling in a prescription.

For Payment of Services

We may use and give your medical information to others to bill and collect payment for treatment and services provided to you. Before you receive scheduled services, we may share information about these services with your health plan(s). Sharing information allows us to ask for coverage under your plan or policy and for approval of payment before we provide the services. We may also share portions of your PHI with the following:

Billing Departments;

Collection Agencies;

Insurance companies, health plans and their agents that provide you coverage;

Consumer reporting agencies (e.g., credit bureaus).

Example: Let's say your have a broken leg. We may need to give your health plan information about your condition, supplies used and services received. The information is given to our billing department and your health plan so we can be paid or you can be reimbursed.

For Health Care Operations

We may use and share PHI about you for our medical group business operations. These uses and disclosures are necessary to make sure that all of our patients receive quality care.

Examples include the following:

We may use PHI to review our treatment and services and to evaluate the performance of our staff in caring for you.

We may share information with doctors, nurses, technicians, medical students, allied health students, and other personnel for review and learning purposes.

We may combine your PHI with PHI from other patients or from other facilities or organizations so it may be used to study health care and health care delivery.

Examples include the following:

We use combined PHI to decide what additional services the facility should offer, what services are not needed, and whether certain new treatments are effective

We use combined PHI to compare how we are doing and see where we can make improvements in the care and services we offer

We will remove from combined PHI any information that specifically identifies you.

For Appointment Reminders

We may use and share your PHI when contacting you to remind you of a medical appointment.

For Treatment Alternatives

We may use and share your PHI to tell you about or recommend possible treatment options or alternatives that may be of interest to you.

For Health Related Benefits and Services

We may use and share your PHI to tell you about health-related benefits or services that may be of interest to you.

To Individuals Involved in Your Care or Payment for Your Care

We may release your PHI to a third party involved in your medical care. Third parties can be your family members, your health plan, other doctors or health care providers, insurance companies, someone with your power-of-attorney, and even lawyers. We may also give your PHI to someone who helps pay for your care. We may share your PHI to an entity assisting in a disaster relief effort so that your family can be notified about your condition, status and location.

For Research

In some cases, we may use and share your PHI for medical research purposes.

Example: A research project may involve information on how patients taking one medication reacted compared to those who received another drug for the same condition. We will always ask for your specific permission if the researcher will have access to your name, address or other PHI that reveals who you are, or will be involved in your care in the facility.

As Required by Law

We will share your PHI when required to do so by federal, state, or local law.

To Avert a Serious Threat to Health or Safety

We may use and share your PHI when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Anything we share, however, would only be to someone able to help prevent the threat.

Special Situations Requiring Release of Protected Health Information

Organ and Tissue Donation

If you are an organ donor, we may release your PHI to organizations that handle organs for organ, eye or tissue transplantation or to an organ donation bank. This will happen only as needed for an organ or tissue donation and transplantation to occur.

Military and Veterans

If you are a member of the armed forces, we may release your PHI as required by military command authorities. We may also release PHI about foreign military personnel to the appropriate foreign military authority.

Workers’ Compensation

We may release your PHI for workers' compensation or similar programs. Those programs provide benefits for work-related injury or illness.

Public Health Risks

We may share your PHI for public health activities, such as

  • Preventing or controlling disease, injury or disability
  • Reporting births and deaths
  • Reporting reactions to medications or problems with products
  • Notifying people of recalls of products they may be using
  • Notifying the appropriate government authority if we believe a child, elder or other
  • Patient has been the victim of abuse, neglect, domestic violence, or when required or authorized by law

Health Care Oversight Activities

We may give your PHI to a health care agency or organization for oversight activities. Oversight activities are authorized by law or contractually required for routine business operations. They are necessary for the government to monitor the health care system, government programs, and compliance with civil rights laws. They also are done by legitimate health care organizations to be sure that we meet our professional, ethical and contractual responsibilities.

Examples of such oversight activities include audits, investigations, inspections and licensing reviews.

Lawsuits and Disputes

If you are part of a lawsuit or a dispute, we may share your PHI if we receive a court or administrative order. We may also share your PHI if we get a subpoena, discovery request, or other lawful process by someone else involved in the dispute. First we will find out if you know about the request and the information requested will be kept confidential.

Law Enforcement

We may release your PHI if asked to do so by law enforcement officials:

  • To respond to a court order, subpoena, warrant, or summons
  • To identify or locate a suspect, fugitive, material witness, or missing person
  • About the victim of a crime
  • About a death resulting from a crime
  • About criminal conduct at a facility
  • In an emergency to report a crime

Coroners, Medical Examiners, and Funeral Directors

We may give your PHI to a coroner or medical examiner. This may be necessary to identify a person who died, determine cause of death, and allow funeral directors to carry out their duties.

National Security and Intelligence Activities

We may release your PHI to authorized federal officials for intelligence, counterintelligence, or other national security activities authorized by law.

Protective Services for the President and Others

We may share your PHI to authorized federal officials so they may provide protection to the President, other authorized persons or foreign heads of state, or to conduct special investigations.

Correctional Institutions

If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release your PHI to the correctional institution or law enforcement official.

Objection to Certain Uses and Disclosures

Unless you object, we may use or disclose PHI about you in the following circumstances:
We may share with a family member, relative, friend or other person indentified by you, PHI directly related to that personís involvement in your care or payment for your care. We may share with a family member, personal representative or other person responsible for your care PHI necessary to notify such individuals of your location, general condition or death.


We may share with a public or private agency (e.g., American Red Cross) PHI about you for disaster relief purposes. Even if you object, we may still share the PHI about you, if necessary for the emergency circumstances.
Other Uses of Protected Health Information
We will use and disclose your PHI in ways other than those covered by the privacy practices and policies described in this notice or by the laws that apply to us only with your written permission. If you give us written permission to use or share your PHI, you may take back that permission at any time. We must receive your request in writing.

Your Protected Health Information Rights

Right to Inspect and Copy

You have the right to inspect and request a copy of your PHI that may be used to make decisions about your care. This includes medical and billing records. All requests for copies of medical records must be made in writing at the location where you receive care. We will inform you if there is a fee charged for copying. Current laws allow us two weeks to comply with requests for copies of a medical record.

There are certain situations in which we are not required to comply with your request. Under these circumstances, we will respond to you in writing, stating why we wil not grant your request and describing any rights you may have to request a review of our denial.

Right to Amend

If you feel that the PHI we have about you is incorrect or incomplete, you may ask us to correct the information. You have the right to request an amendment for as long as our medical group keeps the information. We must receive all amendment requests in writing. You must give a reason for the amendment. Information that we amend may be released to those who may need to know, if not giving it to them could cause them to rely on previous information that may cause you harm.

We may deny your amendment request if:

  • It is not submitted in writing,
  • The information we have was not created by us,
  • The information we have is not part of the PHI kept by or for the facility, and/or
  • The information we have is accurate and complete.
  • You would not have the right to see or copy the PHI as described in the paragraph above.


Right to an Accounting of Disclosures
You have the right to receive a written list of certain of our disclosures of PHI about you. You may ask for disclosures made up to six (6) years before your request (not including disclosures made prior to April 14, 2003). We are not required to include disclosures:

  • For your treatment
  • For the billing and collection of payment for your account
  • For our health care operations
  • Requested by you, that you authorized, or which are made to individuals involved in your care, and/or
  • Allowed by law

The list will include the date of the disclosure, the name (and address, if available) of the person of organization receiving the information, a brief description of the information disclosed, and the purpose of the disclosure. If you request a list of disclosures more than once in 12 months, we can charge you a reasonable fee.

Right to Request Restrictions

You have the right to ask us to restrict or limit the PHI we use or share for treatment, payment or our business operations. We are not required to agree to your request. However, even if we agree to your request, in certain situations your restrictions may not be followed. These situations include emergency treatment, disclosures to the Secretary of the Department of Health and Human Services, and uses and disclosures as noted above other than uses for Treatment, Payment and Health Care Operations.

Right to Request Confidential Communications

You have the right to ask us to tell you about medical matters in a certain way or at a certain location. To request confidential communications, you must make your request in writing to our medical group. The request must state how or where you wish to be contacted. We must accommodate reasonable requests, but, when appropriate, may condition that accommodation on your providing us with information regarding how payment, if any, will be handled.

Right to a Paper Copy of this Notice

You have the right to a paper copy of this notice. You may ask for a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice.

To exercise any of the rights described above, please submit your written request to:

Privacy Officer
David Graham
2601 East Main Street
Ventura, California 93003
805/477-6220
dgraham@ppmbmg.com


Changes to Our Privacy Practices and Policies

We reserve the right to change this notice and the privacy policies and practices described in it. We reserve the right to make the revised or changed notice effective for protected health information we already have about you, as well as any information we receive in the future. We will post a copy of the current notice in our medical group offices. In addition, each time you register at an office for treatment or health care services, a copy of the current notice and privacy policies and practices will be available to you.

Complaints About Violations of Our Privacy Practices and Policies
If you believe that we have violated your privacy rights, you may file a complaint with our medical group or with the Secretary of the Department of Health and Human Services. You will not be penalized or denied care for filing a complaint. Include your name, address, and telephone number.

Privacy Officer
David Graham
2601 East Main Street
Ventura, California 93003
805/477-6220
dgraham@ppmbmg.com


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