The Utilization and Quality Management Department Can Help If You Have a Question or Problem*

(805) 604-3332

Our Managed Care Call Center is ready to assist you. The Call Center is available during these hours:

Monday through Thursday — 8:00 a.m. until 5:00 p.m.
Friday — 9:00 a.m. until 5:00 p.m.

The Call Center can answer a variety of questions about your care and coverage, including:

1. Our primary care physicians, specialists and other health care professionals and providers
   
   
2. Service authorizations, denials and conditions of coverage
   
   
3. Health plan eligibility
   
   
4. Copayments and deductibles conditions
   
   
5. Claims information conditions
   
   
6. Complaints and compliments

The Managed Care Call Center's direct number is (805) 604-3332. If you call after hours, you may leave a message and we will call you back the next business day.

For individual physician offices click here Directory of Primary Care Physicians for phone number, address and directions to office.


*If you need to make appointment with your PCP, call the number printed on your health plan ID card.